Invalid Password Error

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • When trying to log onto a friend's crossplay server using the Windows 10 version of Ark (not Steam), I keep getting "Invalid Password" even though I have entered it correctly on multiple occasions. I am, however, able to join by using the XBox app on my PC and joining the game through my friends list. I can also join on my PC when invited. When joining using my XBox, I have no problem joining through the server browser and entering the password.

    This has been going on for about a week now. Any idea on what the issue might be?

  • So then there's no way to join an XBox server if there's nobody on the server? We're small group and it's frustrating to not be able to join on my PC when the server is empty. The server shows up on the server browser so I don't understand why I can't join using that method rather than an invite.

    I appreciate the response, it just seems like a pretty big oversight in the Win10 version if this is accurate.

  • *update. I chatted with Rondeau. Pretty much everything suggested by my posts is how you do it.

    I would shut the server offline, check to make 100% sure you have the server password there correctly, then restart, then try again.

    It could be either your WebUI is caching a pass or your client. Both of those you would need to resolve.

  • Thanks, we'll try that. But I'm confused - you said there's a way to join via the app when nobody is online, but I don't see that option anywhere. I can launch Ark from the app, but I don't see a way to join the server directly via the app when it's empty. Am I misunderstanding?

    Thanks again for your assistance.

  • I ended up uninstalling Ark for Win 10, which I had installed via the Microsoft Store, and then reinstalled it using the XBox App for Windows. I then subsequently only launch it via the XBox App. Since I've done that I haven't had any issues joining the password protected Nitrado server via Ark's built in server browser.